At At Home Care Office, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") designed for care management and home care coordination.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the App.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the App depends on the features you use, and includes:
Personal Data
Demographic and other personally identifiable information (such as your name, email address, phone number, work schedules, job titles, and registration details) that you voluntarily give to us when registering with the App or during your employment/engagement with the home care service.
Device Permissions & Access
To provide all core features of the App, we request access or permission to certain features from your mobile device, including:
- Location Information: We request access to your device's geolocation to support mapping features, address location lookup, and to verify attendance when check-in/check-out events occur.
- Camera & Gallery Access: We request access to your device's camera and photo gallery to capture/upload documents, scan barcodes, scan QR codes, and upload images required for verification.
- Storage Access: We request permission to read and write to your device's external storage to save documents, generate PDFs, and load necessary files.
- Push Notifications: We request permission to send you push notifications regarding updates, work schedules, alerts, or important announcements.
2. How We Use Your Information
Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected via the App to:
- Create and manage your user account.
- Verify employee attendance and check-in locations.
- Facilitate home care service delivery and scheduling.
- Enable document creation, PDF export, and sharing.
- Send notifications and reminders about schedules or updates.
- Analyze app performance and troubleshoot technical issues.
3. Disclosure of Your Information
We do not share, sell, rent, or trade your personal information with third parties for marketing purposes. We may share information we have collected about you in certain situations, such as:
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal processes, to investigate potential violations of our policies, or to protect the rights, property, and safety of others.
- Third-Party Service Providers: We may share your data with third-party service providers that perform services on our behalf (e.g., Firebase Cloud Messaging, Google Maps API services). These providers are bound by strict confidentiality agreements.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you enter into the App, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Data Retention & Deletion Rights
We retain your personal data for as long as your account is active or as needed to provide you services and comply with our employment/care management record requirements. You have the right to request deletion of your account and personal information at any time by contacting us. We will delete or anonymize your data in accordance with applicable laws.
6. Changes to This Privacy Policy
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
At Home Care Office Support
Email: support@athomecare.example.com